We are committed to delivering high-quality IPTV services and ensuring customer satisfaction. However, we have established clear refund rules to guarantee transparent and fair management.
Refund Conditions
Free Trial Period
We offer a 24-hour free trial to allow you to test our services before subscribing. We encourage you to use this trial to verify compatibility with your devices and the quality of our services.
Short-Term Subscriptions (7 Days)
- Subscriptions for 7 days are non-refundable once activated.
- Please ensure the service meets your needs before subscribing to this plan.
Long-Term Subscriptions (1 Month or More)
- Subscriptions ranging from 1 to 12 months are eligible for a refund only if a persistent technical issue, attributable to our servers, is reported within 7 days of purchase.
- No refunds will be issued after this period.
Non-Refundable Cases
- Issues caused by insufficient or unstable internet connections.
- Incompatibility with unsupported devices.
- Misuse or incorrect configuration of settings.
- Refund requests made after the eligible refund period.
Refund Request Process
- Contact our customer service at [contact email] with your subscription details and a clear explanation of the issue.
- Our team will review your request and provide a response within 48 hours.
- If approved, the refund will be processed within 7 business days to the original payment method.
Modifications or Cancellations
- Subscriptions already activated and configured with a specific MAC address cannot be canceled or transferred to another user.
For any questions or clarifications regarding our refund policy, feel free to contact us at [contact email]. We are here to help.
Thank you for your understanding and trust in our services.